Answers to your Questions

SHOPPING INFORMATION

Do You Ship Internationally?

No we don’t, we are solely a retail store for Bermuda and ship locally across the island.

We do accept purchases intended as gifts for people living on the island and can process overseas credit cards.

There Is A Brand Of Clothing/Skincare Products I Really Like Can You Bring It In?

Let us know if there are any brands you would like to see us stock and we can look to see about bringing them to the island. If we stock them and you were the first to suggest it we will give you a discount off your next order as a thanks!

What Do I Do If I Am Unhappy With My Clothing Purchase?

As long as you return the clothing items in its original packaging and unworn we will refund your money according to our T&C. Click on the returns button in the top menu.

Can I return Sunscreens?

There are no refunds or returns on the sunscreens, skin care products due to hygiene reasons.

What Do You Do With My Personal Information?

We never pass this onto any other person or organisation. If you do not wish to receive emails regarding our products and promotional sales please unsubscribe at the end of the message.

My Delivery Hasn’t Arrived.

Please track your order and if it says that it has been shipped, telephone or email us.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept MasterCard, Visa Credit and Debit cards, we do not accept American Express.

There are no charges or fees associated with Bermuda dollars or US dollar issued cards.

Is Buying On-Line Safe?

We encrypt certain sensitive information (such as credit card information) using Secure Sockets Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted.

SUNSCREENS AND JARGON

My Sunscreen Says Its Organic So It’s The Best One Right?

sunscreen’s active products the ones that protect you from the sun, are not natural or organically grown, they are chemical substances called UV filters. Some of the inactive ingredients, which have no sun protection value, can be plant based and can be ORGANIC for example shea butter, beeswax. Just be aware that only some of the ingredients are organically grown.

My Sunscreen Is A Mineral One They Are Natural Aren’t They?

Well they sound it, but the terms mineral and chemical used by some websites are misleading. All the active ingredients such as zinc oxide and titanium dioxide are all manufactured chemicals. Whether it’s an organic or inorganic UV filter they have all been produced on a chemical plant.

Whats UPF Stand For?

See our post for explanations of UPF clothing.

So Much Jargon How Do I Figure It Out?

We have tried to explain all the jargon you will see on our website to do with sunscreens and sun protection, please read our post.

Any Unanswered Questions? Contact Us

Please check out our sister company Little Longtails renting top quality baby equipment to visitors coming to Bermuda.